pppjl Privacy Policy

Full Privacy Policy

1. Personal Data We Collect

pppjl collects the following categories of personal data from Players and visitors to the Platform:

1.1 Identity and Registration Data

When you register a pppjl account, we collect your full legal name, date of birth, gender, nationality, and a scanned copy or photograph of a valid government-issued Philippine identification document (such as a Philippine passport, driver's license, UMID, SSS ID, PhilHealth ID, Postal ID, or Voter's ID). This information is required to verify your identity, confirm that you are at least twenty-one (21) years of age, and comply with our KYC obligations under PAGCOR's operating framework and the Anti-Money Laundering Act (AMLA) of the Philippines.

1.2 Contact Information

We collect your Philippine mobile number, email address, and residential address (including province, city or municipality, and barangay). This information is used to communicate with you about your account, process transactions, send promotional offers (where you have consented), and meet regulatory reporting requirements.

1.3 Financial and Transaction Data

pppjl collects information related to deposits, withdrawals, and gaming transactions, including payment method identifiers (e.g., GCash mobile number, Maya account details, bank account name and last four digits), transaction amounts in Philippine Peso (PHP), timestamps, and transaction reference numbers. Full payment card numbers are never stored on pppjl servers; card processing is handled by PCI-DSS compliant third-party payment processors.

1.4 Gaming Activity Data

We collect detailed records of your gaming activity on the pppjl Platform, including game session logs, bet amounts, win/loss records, bonus usage history, and gameplay timestamps. This data is used to operate game services accurately, resolve disputes, detect fraudulent behavior, and generate required reports for PAGCOR regulatory compliance.

1.5 Technical and Device Data

When you access the pppjl Platform, our servers and analytics systems automatically collect certain technical data, including your IP address, device type and model, operating system and version, web browser type and version, screen resolution, referring URL, pages visited on the Platform, session duration, and approximate geolocation derived from your IP address. This data helps us deliver a consistent experience across devices, detect suspicious activity, and maintain Platform security.

1.6 Communications Data

If you contact pppjl customer support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and support ticket reference numbers. These records are used to resolve your queries, improve our support quality, and document our compliance with regulatory requirements where applicable.

2. How We Collect Your Personal Data

pppjl collects personal data through the following channels:

• Directly from you — through account registration forms, KYC document uploads, deposit and withdrawal request forms, customer support interactions, and voluntary survey or feedback submissions.
• Automatically through technology — via cookies, web beacons, pixel tags, server logs, and other tracking technologies when you visit or interact with the pppjl Platform.
• From third-party service providers — including identity verification (eKYC) providers, payment processors, fraud detection agencies, and analytics partners who share data with us as permitted under their own agreements and applicable law.
• From regulatory bodies — pppjl may receive information from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine government agencies in connection with regulatory inquiries, compliance requests, or lawful investigations.

3. Purposes and Legal Bases for Processing

pppjl processes your personal data for the following purposes, each of which is grounded in a lawful basis under the Data Privacy Act of 2012:

• Account registration and management — to create, maintain, and manage your pppjl account (lawful basis: performance of contract).
• Identity verification and KYC compliance — to confirm your identity, age, and eligibility to use the Platform as required by PAGCOR and AMLA regulations (lawful basis: compliance with legal obligation).
• Processing deposits and withdrawals — to facilitate financial transactions on the Platform in Philippine Peso (lawful basis: performance of contract).
• Game operation and dispute resolution — to operate all casino, slot, bingo, and live dealer games fairly and to resolve any disputes about game outcomes or transactions (lawful basis: performance of contract; legitimate interest).
• Fraud prevention and security — to detect, investigate, and prevent fraudulent, abusive, or illegal activity on the Platform (lawful basis: legitimate interest; legal obligation).
• Regulatory reporting — to fulfil mandatory reporting obligations to PAGCOR, AMLC, and other Philippine regulatory bodies (lawful basis: compliance with legal obligation).
• Customer support — to respond to your queries, complaints, and support requests (lawful basis: performance of contract; legitimate interest).
• Marketing and promotions — to send you information about pppjl bonuses, promotions, and new games, but only where you have explicitly opted in to receive such communications (lawful basis: consent). You may withdraw this consent at any time.
• Platform improvement and analytics — to analyze aggregated usage data, improve Platform performance and user experience, and develop new features (lawful basis: legitimate interest).

4. Sharing and Disclosure of Personal Data

4.1 Third-Party Service Providers

pppjl shares personal data with carefully selected third-party service providers who assist us in operating the Platform and delivering our services. These include identity verification (eKYC) providers, payment processors and e-wallet gateways (such as GCash, Maya, BPI, BDO, Metrobank), cloud hosting providers, game software providers (including Evolution Gaming, Pragmatic Play, JILI, and others), fraud detection and cybersecurity vendors, customer support platform providers, and marketing communication tools (for Players who have opted in). All third-party providers are bound by data processing agreements that require them to protect your personal data to at least the standard mandated by the Data Privacy Act of 2012 and are prohibited from using your data for any purpose other than providing services to pppjl.

4.2 Regulatory and Legal Disclosure

pppjl may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities when required by law, court order, or regulatory directive, or when we reasonably believe disclosure is necessary to protect the safety of any person, prevent fraud, or enforce our Terms and Conditions. In such cases, we will disclose only the minimum personal data required and will notify you of the disclosure to the extent permitted by law.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of pppjl's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected Players via email or in-app notice before their personal data becomes subject to a materially different privacy policy, and all transferred data will remain subject to the protections described in this Privacy Policy.

4.4 International Data Transfers

Some of pppjl's third-party service providers — particularly cloud infrastructure and game software providers — may process or store personal data outside the Philippines. Where such transfers occur, pppjl ensures that appropriate safeguards are in place, including data processing agreements that incorporate the standard contractual clauses recognized by the NPC, to ensure your data is protected to a standard equivalent to the Data Privacy Act of 2012 regardless of where it is processed.

5. Data Retention

pppjl retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Specifically:

• Account and identity data — retained for a minimum of five (5) years from account closure, in compliance with PAGCOR licensing requirements and the AMLA's record-keeping obligations.
• Financial and transaction data — retained for a minimum of five (5) years from the date of each transaction, consistent with BSP and AMLC regulations.
• Gaming activity logs — retained for a minimum of three (3) years from the date of each gaming session.
• Customer support communications — retained for two (2) years from the date of each interaction.
• Marketing consent records — retained until consent is withdrawn and for one (1) year thereafter for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Where retention is required for ongoing regulatory investigations or legal proceedings, data will be retained until those matters are fully resolved.

6. Cookies and Tracking Technologies

The pppjl Platform uses cookies and similar tracking technologies to provide a functional, personalized, and secure experience. Cookies are small text files stored on your device when you visit the Platform. We use the following categories of cookies:

• Strictly necessary cookies — essential for the Platform to function correctly, including session management, authentication, and security features. These cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies — used to collect aggregated, anonymized data about how Players navigate and use the Platform, helping us identify performance issues and improve the user experience.
• Functional cookies — used to remember your preferences (such as language settings, preferred payment method, and display settings) so you don't have to re-enter them on each visit.
• Marketing cookies — used only where you have provided explicit consent, to measure the effectiveness of our promotional campaigns and deliver relevant offers to you. These cookies do not profile you for third-party advertising networks.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality and security of the pppjl Platform.

7. Data Security Measures

pppjl implements a comprehensive set of technical, organizational, and administrative security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security program includes:

• TLS 1.3 encryption for all data transmitted between your device and pppjl servers.
• AES-256 encryption for personal and financial data stored at rest in our databases.
• Multi-factor authentication (MFA) requirements for all pppjl administrative personnel who access personal data systems.
• Role-based access controls ensuring that employees can only access personal data necessary for their specific job functions.
• Regular internal and third-party security audits, penetration testing, and vulnerability assessments.
• Continuous monitoring of our systems for intrusion attempts, anomalous activity, and data breach indicators.
• A documented incident response plan that includes procedures for notifying the NPC and affected Players within the timeframes required by the Data Privacy Act of 2012 in the event of a personal data breach.

While pppjl takes all reasonable steps to protect your personal data, no internet-based system is 100% secure. You are also responsible for maintaining the security of your pppjl account by using a strong, unique password and enabling two-factor authentication (2FA) where available.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by pppjl:

• Right to be informed — the right to know how your personal data is being collected and processed, as documented in this Privacy Policy.
• Right of access — the right to request a copy of the personal data pppjl holds about you and information about how it is being used.
• Right to rectification — the right to request correction of any inaccurate, incomplete, or outdated personal data in your pppjl account.
• Right to erasure or blocking — the right to request deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object — the right to object to the processing of your personal data for specific purposes, including direct marketing. Upon receiving a valid objection, pppjl will cease processing for that purpose unless there are compelling legitimate grounds that override your rights.
• Right to data portability — the right to receive a structured, machine-readable copy of personal data you have provided to pppjl, where technically feasible, for transfer to another service provider.
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe pppjl has violated your rights under the Data Privacy Act of 2012. The NPC can be reached through their official government website and contact channels.

To exercise any of these rights, please contact pppjl's Data Protection Officer (DPO) via live chat or the support email displayed in the Support section of this website. We will respond to all data subject requests within fifteen (15) business days of receipt, as required by NPC regulations. Some requests may require identity verification before they can be processed.

9. Children's Privacy and Age Verification

pppjl's services are strictly intended for individuals aged twenty-one (21) years and above, in compliance with PAGCOR's minimum age requirements for online gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of twenty-one (21). Our registration process includes mandatory age verification steps, and we conduct KYC document checks to confirm the age of all Players before their accounts are fully activated.

If pppjl becomes aware that personal data has been collected from an individual who is under twenty-one (21) years of age — whether through a registration error, fraudulent misrepresentation, or any other means — we will immediately suspend the relevant account, delete all associated personal data, and report the matter to PAGCOR as required. Parents or guardians who believe their minor child has registered a pppjl account are encouraged to contact our support team immediately so that the account can be closed and the data removed without delay.

10. Changes to This Privacy Policy

pppjl may update this Privacy Policy from time to time to reflect changes in our data practices, the introduction of new services, updates to Philippine privacy laws or PAGCOR regulations, or improvements in how we explain our practices to you. When we make changes, the updated Privacy Policy will be posted on this page with a revised effective date at the top of the document.

For changes that are material — meaning changes that substantially affect your rights or how we use your personal data — we will provide advance notice via your registered email address or a prominent notice on the pppjl Platform at least seven (7) days before the changes take effect. Minor clarifications or non-material changes may be posted without prior notice. Your continued use of the pppjl Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

11. Contact and Data Protection Officer

pppjl has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our DPO and support team through the following channels:

• Live Chat: Available 24/7 directly on the pppjl Platform — our fastest response channel for urgent queries.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all written queries within two (2) business days.

pppjl is committed to resolving all privacy-related concerns fairly and promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.